Key Account Manager (Software)

Job title:

Key Account Manager (Software)Employment:

PermanentLocation:

Hybrid, UK basedTravel:

International travel opportunitiesSalary:

Excellent basic salary and benefits, plus higher earning potentialBenefits:

24 days holiday, paid birthday day off, paid volunteer day, holiday buy and sell, Bupa private healthcare, 5% employer matched pension contribution, life insurance 4x annual salary, electric car lease scheme, funded social events, investment in personal development, you chose the charity we make the financial contribution, CSR initiatives, and much more!The Role OverviewJoin us as a Key Account Manager to drive growth across our existing SaaS customer base. You’ll manage strategic relationships, identify expansion opportunities, and ensure long-term success with our SAP Certified supply chain solutions trusted by global enterprises.You’ll focus on maximising customer value, driving account growth, and maintaining high satisfaction and retention levels. Supported by our customer success team, technical specialists, and mentoring from leadership, you''ll have the autonomy and resources to grow our most valuable accounts.

Essential:Proven track record in SaaS account management, customer success, or similar customer-facing roles within software/technology companies

Experience managing enterprise-level B2B customer relationships with annual contract values of £50K+

Demonstrated ability to identify and execute upselling and cross-selling opportunities within existing accounts

Strong understanding of SaaS business metrics including churn, expansion revenue, net revenue retention, and customer lifetime value

Experience managing renewal processes and contract negotiations

Ability to build and maintain strategic relationships with C-level executives and senior stakeholders

Highly Advantageous:Experience with Supply Chain, Warehouse Management, ERP, SAP, or similar enterprise software solutions

Background in managing SaaS customers within Manufacturing, Logistics, or Supply Chain industries

Track record of achieving account growth targets and customer retention KPIs

Experience with account planning, customer success methodologies, and value realization frameworks

Understanding of software implementation processes and customer onboarding journeys

Key Competencies:Excellent relationship building and communication skills

Strategic thinking and account planning capabilities

Strong negotiation and commercial acumen

Ability to understand complex technical solutions and translate business value

Customer-centric mindset with focus on long-term partnership development

Results-driven approach with ability to work autonomously

Orchestrate internal resources across Marketing, SDR and Pre-Sales to execute growth plans

The Config TeamA leading SAP Supply Chain Consultancy, with a people-centric and collaborative culture focused on employee well-being, learning and development and creating an excellent place to work for our people.

Why Apply for This Position with The Config Team

Generous sales bonuses and annual salary reviews with strong earning potential from account growth

UK and Australian based, with international business expensed travel opportunities to visit key customers

Hybrid working and modern day working practices to support work-life balance

Celebrate being part of an Investors In People Gold Accredited organisation

Excellent career progression and LandD opportunities available within our growing sales team

Opportunity to work with globally recognised customers and build lasting strategic partnerships

Established customer base providing immediate opportunities for relationship building and growth

Find out more about Life At The Config Team on Glassdoor where we are proud that current and past colleagues highly rate us: https://www.glassdoor.co.uk/Overview/Working-at-The-Config-Team-EI_IE1831019.11,26.htmOur Values: Teamwork – Skills – People – Customers – Innovation – ResultsIf you would like to find out more, we would love to hear from you soon. Please submit your ..... full job details .....