Key Account Manager

We are a well-established and respected leader within the galvanizing and steel protection industry, providing high-quality services to customers across a wide range of sectors. With a strong focus on customer satisfaction, operational excellence, and long-term partnerships, we are committed to delivering reliable solutions that add value to our customers'' businesses. Due to continued growth, we are seeking an experienced and customer-focused Key Account Manager to join our sales team.You will be reporting directly to the Sales Manager, the Key Account Manager will be responsible for managing and developing key customer relationships, ensuring exceptional customer service, and identifying opportunities to support business growth. The successful candidate will act as the primary point of contact for customers while working closely with internal departments to ensure customer requirements are met efficiently and effectively. Key ResponsibilitiesManage and develop an existing customer base to achieve long-term business success and customer retention.Maintain and update customer information and shared data spreadsheets accurately.Act as the main point of contact for customers, responding promptly to enquiries and managing customer requirements.Build and maintain strong, positive relationships with clients.Liaise with internal departments including Production, Quality, and Transport to resolve issues and communicate updates effectively to customers.Monitor customer activity and ..... full job details .....