Key Account Manager (Mandarin Speaking)

Key Account Manager (Mandarin Speaking)Remote RoleMonday-Friday - 8AM-5PMTemporary ongoing with the potential to become permanent after 12 successful weeks. £20.19 per hour We''re recruiting on behalf of a growing fulfilment and logistics business for an experienced Key Account Manager to manage and develop a portfolio of key customer accounts across the UK. Working closely with internal teams, you''ll identify commercial opportunities and ensure a high standard of customer delivery. Responsibilities;Manage key client relationships by serving as the primary point of contact, building long-term partnerships, ensuring high customer satisfaction, and conducting regular business reviews.Drive account growth and profitability by owning revenue targets, developing strategic account plans, setting joint business goals, and identifying upsell and cross-sell opportunities.Lead contract and commercial management by negotiating pricing and agreements, managing renewals, ensuring SLA compliance, and achieving annual revenue and margin targets.Oversee account onboarding and operational excellence by managing new client onboarding, coordinating internal stakeholders, monitoring KPIs, and driving continuous service improvements.Resolve customer and operational issues by collaborating with cross-functional teams (Warehouse, Transportation, IT, Finance, Supply Chain Operations, etc.) to address service, invoicing, and operational challenges.Maintain accurate account administration by ..... full job details .....