Key Account Manager

New Opportunity as arisen for a Key Account Manager / Business Development Manager based in Scotland ideally in and around Glasgow or Edinburgh to work for a growing and well established Technology 4PL Interntional supply chain business The role iso nurture key relationships over time; positioning our client as a strategic partner and advisor, discovering new opportunities to work together for mutual benefit.The Role :- Build and strengthen relations with key decision makers and influencers within your assigned Account portfolio, enabling deep understanding and foresight of their needs and building a foundation for achieving a preferred supplier status.- Together with the Customer Success Team create customer centric Key Account Plans with impactful goals, strategy and actions that ultimately lead to identifying and securing new business, retaining existing business and ensuring high customer satisfaction.- Monitor and report sales pipeline and the performance of the portfolio.- Lead and support customer satisfaction reviews and identify and cascade any major challenges and concerns related to the account, follow-up with the findings and ensure that related improvement activities are executed.- Pro-actively stay up to date with industry and market trends and best practices, services, and processes to remain relevant towards customers and prospects.- Be responsible for the accuracy of the CRM related to the assigned key accounts.- Support resolving critical invoicing claims ..... full job details .....