Key Account Director

Overview

The Key Account Director acts as the primary liaison between ISS and the client, with full accountability for both the strategic direction and operational performance of the contract. This role ensures service delivery consistently meets contractual requirements, while also driving continuous improvement, innovation, and value creation. By identifying and managing opportunities for contract development, growth, and long-term retention, the Key Account Director plays a critical role in strengthening client relationships and ensuring sustainable success for both parties.Responsibilities

Develop and maintain the Account Development Plan, managing key stakeholdersLead delivery of Soft and Hard FM services, ensuring contract complianceManage client relationships and drive continuous improvement and innovationOversee staffing, resource balance, and team developmentMonitor financial performance, reporting, and risk mitigation to optimise profitabilityDrive sales opportunities and focus on customer retentionProvide leadership to Site Managers, ensuring compliance with policies and budget controlQualifications and Competencies

Experience managing large teamsProven ability to manage multiple clients simultaneouslyStrong experience working in heavily unionised environmentsExcellent communication skills at all levelsFamiliar with KPI and penalty-based performance schemes (critical requirement)Strong financial acumenFacilities Management (FM) background preferred, but not essentialAbout ISS

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. ISS is proud to be a diverse and inclusive employer.ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to ..... full job details .....