Key Account Director (Facilities Management)

Key Account Director (Facilities Management)

Key Account Director (Facilities Management)

Direct message the job poster from ISS Facility Services UKKey Account Director (Facilities Management)Contract Type: PermanentISS are now recruiting for an experienced Key Account Director, to join their large, fast paced team in Derby on a permanent basis.The Key Account Director will act as the primary point of contact for the client, overseeing all strategic and tactical aspects of the contract to ensure ISS maintains a sustainable and successful long-term partnership.This role ensures service delivery consistently meets contractual requirements, while also driving continuous improvement, innovation, and value creation.By identifying and managing opportunities for contract development, growth, and long-term retention, the Key Account Director plays a critical role in strengthening client relationships and ensuring sustainable success for both parties.Key ResponsibilitiesDevelop and maintain the Account Development Plan, managing key stakeholdersLead delivery of Soft and Hard FM services, ensuring contract complianceManage client relationships and drive continuous improvement and innovationOversee staffing, resource balance, and team developmentMonitor financial performance, reporting, and risk mitigation to optimise profitabilityDrive sales opportunities and focus on customer retentionProvide leadership to Site Managers, ensuring compliance with policies and budget controlProfessional and Personal Competencies/QualificationsExperience managing large teamsProven ability to manage multiple clients simultaneouslyStrong experience working in heavily unionised environmentsExcellent communication skills at all levelsFamiliar with KPI and penalty-based performance schemes (critical requirement)Facilities Management (FM) background preferred, but not essentialISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlaceSeniority level

Seniority level DirectorEmployment type

Employment type Full-timeJob function

Job function Management, Customer Service, and EngineeringIndustries Facilities Services and Engineering ServicesReferrals increase your chances of interviewing at ISS Facility Services UK by 2xSign in to set job alerts for “Account Director” roles.

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