Junior Technical Support Technician | Winner Recruitment

OverviewJob Title: Junior Technical Support Technician

Employer: Winner Recruitment

Location: Birmingham, United Kingdom

Reference Number: 23643_224029896

Employment Type: Permanent

Job Details: Junior IT Support Technician

Our client is looking for a Junior helpdesk support Technician. This position is best suited to a school leaver or someone who has recently graduated from college or university with related credentials / degree in this field who is seeking a future career but has limited experience. The company is well established and based in Saltley, Birmingham. This is a full-time role with a Monday to Friday schedule from 8:00 am to 5:00 pm.

Pay Rate: From £12.21 per hour depending on experience

We are looking for an individual with a passion for technology who is driven to provide technical solutions. You will ideally need to have a good understanding of computer systems, mobile devices, and other technical products.

Responsibilities

Take ownership of customer issues reported and see problems through to resolution

Research, diagnose, troubleshoot and identify solutions to resolve mobile devices and system issues

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Ability to provide step-by-step technical help, both written and verbal

Role and Responsibilities

Providing technical assistance and support related to computer systems, hardware, or software to clients, end users, and the organization they work for

Monitor, respond to and document all service support requests and resolutions via telephone or email to support clients

Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions

Manage equipment inventory, including booking out of replacement parts, as well as arranging collection and return of faulty goods

A good understanding of MS Windows, installation and configuration of Windows drivers and troubleshooting of general technical issues of products

Coordinating with and providing support to remote field operatives, client IT personnel and contractor IT personnel as required

Completing administrative aspects of the role whilst striving to identify and eliminate errors

Install, configure, and maintain any related hardware

Tear down, rebuild, repair and refurbish hardware and goods for redeployment

Key Skills Required

Excellent customer service and communication skills

Ability to diagnose and resolve hardware, firmware and software issues relating to all products

Well-versed in computer systems configuration, setup, and maintenance

Hands-on approach to PC hardware and basic system building skills

Mechanical and electrical aptitude is an advantage

Analytical skills and ability to troubleshoot and think independently

Knowledge of Linux-based operating systems would be advantageous but not essential

Diagnosing and troubleshooting hardware and software issues affecting mobile devices and other products

Performing maintenance and updates to ensure optimal software/hardware performance

If you are available and have the correct accreditations or degree level in this sector, please apply online and a consultant will get back to you as soon as possible.

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