IT Technical Support Apprentice

A leading supplier of IT Services and Software to the Retail Industry, providing EPOS Solutions and Software to both small and large retailers is now looking for an IT Technical Support Apprentice to cover a host of duties. This is an excellent opportunity to begin an IT career and gain experience in a wealth of disciplines.Daily duties

To Log Incoming Support CallsTo assist the Senior Support Engineer(s) with Internal and External (Client) Support (Hardware and Software)To deal promptly with Support Calls and allocate to appropriate engineer in the absence of the Senior Support EngineerTo input and update information onto the Maintenance Logging SystemTo inform clients of Support Log Reference Numbers and update Clients as RequiredTo undertake / assist with System installations – Internal and ExternalTo provide Out of Hours Support on a Rota Basis (after probation)Entry requirements

Minimum of 4 GCSEs grade A-C including English and MathsSkills required

Communication skillsIT skillsOrganisation skillsAttention to detailTraining to be Provided

ICT Level 3 Apprenticeship Standard: Qualification together with onsite training by the employer.For those starting at Advanced (Level 3), the expected duration would be eighteen months. There is an opportunity to progress on to the Higher Apprenticeship (Level 4) and ultimately on to a Degree Apprenticeship.ICT 3 Course 1 – Hardware and NetworkingICT 3 Course 2 – Software and SecurityICT 3 Course 3 – ICT AdministrationProfessional Development ProgrammeThings to consider

Do you have a driving license or are working towards?Do you possess the required interest and passion for IT?Do you possess the desired qualifications?Are you able to travel to the place of work on a daily basis?Future Prospects

Full time job role, career progression, further training. A full salary review upon completion of probation ..... full job details .....