Junior Technical Support Technician

Junior IT Support Technician Our client is looking for a Junior helpdesk support Technician, This position will be best suited to a school leaver or someone who has recently graduated from College or university with related credentials / Degree etc in this field of expertise and who is looking for a future career but has not got the experience . This company is a very well established company based in Saltley in Birmingham .This will be a full time Temporary permanent role working Monday Friday between 8.00am 17.00pmPay Rate From £12.21 per hour Depending on experienceWe are looking for an individual with a passion for technology and someone who is driven to provide technical solutions.You will ideally need to have a good understanding of computer systems , mobile devices, and other technical productsOverview / To have the ability to: Take ownership of customer issues reported and see problems through to resolutionResearch, diagnose, troubleshoot and identify solutions to resolve Mobile devices and system issuesFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teamsAbility to provide step-by-step technical help, both written and verbal Role and Responsibilities Providing technical assistance and support related to computer systems, hardware, or software to clients, end users, and the organization they work for.Monitor, respond to and document all service support requests and resolutions via telephone or email to support ..... full job details .....