Junior IT Support Engineer

Robert Half Technology are assisting the world''s leading global fashion powerhouse to recruit a Junior IT Support Engineer on a contract basis - London based RoleThe Junior IT Support Engineer will be responsible for the proactive monitoring, maintenance and support/escalation of the incoming IT support requests either by email, phone or internal ticketing system.To work with site-based IT contacts, including training and advising where necessary to ensure Victoria based staff are fully informed and consistent.To develop support documentation where required to improve the user experience.To develop their skillset in-house with a clear progression expectation to higher levels of expertise.Provide on occasion out of hours support as required.To assist the Group Technology and wider InformationAny other ad-hoc work requests as determined by the Group IT Manager.ProfileThe Junior IT Support Engineer will have a proven track record of supporting complex disparate networks.Supporting all levels of the business users including VIPs, managing expectations and seeing a problem through.Proven ability to instigate, manage and deliver often challenging projects, both technically and from a management perspectiveAbility to support:All Microsoft desktop OS (Win7+)Microsoft Server 2008 and higherActive DirectoryGroup PoliciesDNS / DHCPMicrosoft O365CitrixWIFI technologyRemote Connectivity toolsCloud based toolsCollaboration toolsCompanyGlobal fashion organisation with offices in ..... full job details .....