Junior Helpdesk Technician

A successful online retail organisation based in the East Midlands is searching for a customer-focused Junior Helpdesk Technician. What You''ll Do Handle first-line IT support requests. Troubleshoot hardware and software issues. Support laptops, desktops, and mobile devices. Assist with system setup and configuration. Maintain IT records and documentation. Escalate technical issues where necessary. Essential Attributes Friendly and professional attitude. Excellent communication skills. Strong willingness to learn. Good organisational ability. Interest in IT support and technology. Technical Areas Covered Windows Operating Systems Microsoft 365 Networking Fundamentals Hardware Diagnostics IT Service Management ..... full job details .....