Junior Application Support Engineer

Overview

Join to apply for the

Junior Application Support Engineer

role at

Smartodds .Full-time | Hybrid (1-2 days/week in-office) | Based in Kentish Town, North London. This role requires covering shifts between 8am and 8pm, Monday to Sunday, including bank holidays. Based in North London, Smartodds provides in-depth research and analysis on sporting events around the world, supported by world-class, bespoke software platforms. We are a small and collaborative team with a culture grounded in Boldness, Open-mindedness, Ownership, and Togetherness. We are looking for curiosity, problem-solving skills, and a positive, can-do attitude to join and grow with us.As a Junior Application Support Engineer, you will be the friendly, knowledgeable first point of contact for our clients, delivering exceptional customer service and technical support for our bespoke software applications. You will help ensure every client enjoys a smooth, positive experience—answering technical queries, guiding users through software features, and contributing to continuous improvements with fellow engineers.Key Responsibilities

Receive full training and develop expertise in our bespoke software applicationsMonitor and maintain application health, responding to system alerts and client queriesInvestigate and resolve issues, escalating to senior engineers when necessaryLog incidents, assist with troubleshooting, and document support resolutionsLiaise with clients to understand needs, offer guidance, and provide updates while ensuring customer satisfactionCollaborate with other Support Engineers and development teams for issue resolution and process improvementPrepare easy-to-follow guides and documentation for common client queriesSkills and Experience

Required

Enthusiasm for technology and eagerness to learnExcellent verbal and written communicationConfident in troubleshooting issues, with a systematic approachAble to work well both independently and as part of a teamBasic familiarity with Windows systems (full training on our systems provided)Willingness to learn basic SQL, scripting, and monitoring toolsTransferable skills from customer service, administration, or other related fieldsPreferred

A degree in Computer Science, Information Technology, or equivalent experience/certificationsAny previous exposure to technical support, customer service, or software applicationsWhat You Can Expect In Return

From Day One

30 days holiday (in addition to bank and public holidays)In-house chef*In-house masseuse*Team sporting events25% discount on Brentford Football Club merchandiseCycle to work schemeEmployee Assistance ProgrammeInterest-free travel season ticket loanOffsite tripsAvailable on selected daysAfter 3 Months

Pension - Employer Contribution starting at 5.5%, and employee starting at 2.5%Income protection 75% of salary (subject to terms and conditions)After Probation

Private Medical Insurance - including coverage of any excess paymentHealth Cash Plan via MedicashLife Assurance (4 x times earnings at time of death)Enhanced Company Sick PayA discretionary annual bonusAfter 2 Years

Increase in Employer Pension to 6% (to a minimum employee contribution of 3%)Enhanced Maternity PayEnhanced Paternity PayAfter 4 Years

Increase in Employers Pension to 7% (to a minimum employee contribution of 3.5%)Referrals increase your chances of interviewing at Smartodds by ..... full job details .....