Junior Application Support Analyst

Overview

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Junior Application Support Analyst

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7IM .Purpose: To be the first point of communication for Clients, Customers and Colleagues who may be encountering Application related issues, providing support in a manner that ensures that the credibility of IT is both maintained and enhanced.About The Role

Purpose: To be the first point of communication for Clients, Customers and Colleagues who may be encountering Application related issues, providing support in a manner that ensures that the credibility of IT is both maintained and enhanced.Responsibilities

Provide 1st and 2nd line application support to internal users across various business units.Effectively triage requests or incidents via JIRA helpdesk, mailbox, phone calls and walk-ups.Support and monitoring of the Dealing system end to end from 7IM Platform through to Custodian.Assist in data updates, maintenance, and validation tasks across key systems.Write and maintain SQL queries to extract, analyze, and update data as needed.Support report generation, including recurring and ad hoc business reports.Collaborate with development and infrastructure teams to escalate and resolve technical issues.Maintain documentation related to support processes, system changes, and standard operating procedures.Assist with application onboarding, upgrades, and testing cycles (UAT).Contribute to the cloud migration initiative, particularly where application integration and Azure components are involved.Incident Management:

Ensure the efficient and effective execution of the Incident Management Process thereby reducing the impact of issues to Clients, Customers and Colleagues.Problem Management:

Ensure the efficient and effective execution of the Problem Management process to identify and eliminate root causes thereby reducing the number of recurrent incidents caused by known problems.Service enhancement or change request:

Ensure the efficient and effective execution of the Service Request process to manage the identification, approval and implementation of peer, customer and supplier improvements via change requests.Scheduled daily, weekly, monthly and quarter end application tasks: Ensure the successful timely completion and communication of all agreed daily, weekly, monthly and quarter end application tasks.Continual Improvement:

Ensure adherence to Service Level Agreements as applied to key processes; continually measure and report the performance of the Application Support function against Service Level Agreements; continually review the function to identify design improvements to processes, services, performance metrics and infrastructure; adopt industry best practice principles (e.g. ITIL) to improve maturity of the Application Support function.About You

Skills and Knowledge

Entry LevelGood written and oral communication skillsGood (intermediate level) working knowledge of Microsoft Excel and WordInterest in gaining or working knowledge of Microsoft SQL Server and using Transact-SQL12 years of experience in an IT application support or related roleProficient in SQL for data querying and updates (e.g., joins, filtering, updates)Strong analytical and problem-solving skills with attention to detailComfortable managing and prioritizing multiple support tasks in a fast-paced environmentExperience with reporting tools (e.g., Excel, Power BI, SSRS) is a plusFamiliarity with Azure (e.g., Azure SQL, Logic Apps, Function Apps) is highly beneficial but not essentialMicrosoft Azure certifications (e.g., AZ-900, AZ-104) are advantageous but not essentialOther Relevant Information

Team playerConscientiousGood attention to detailGood time management skillsGood communication skillsProactive approachAbility to think laterallyProven track recordCan-do attitudeWilling to take responsibilityJob details

Seniority level: Mid-Senior levelEmployment type: Full-timeJob function: Information TechnologyIndustries: IT System Training and SupportReferrals increase your chances of interviewing at 7IM by 2xGet notified about new Application Support Analyst jobs in London, England, United ..... full job details .....