Italian Speaker

Italian Speaker in Customer Service Permanent Role Location: Northampton (Must be able to commute to the office)Working Pattern: Monday to Thursday: 7:00 AM - 4:00 PM (In-office, 4 days)Friday: 7:00 AM - 2:00 PM (Work from home)Salary: Up to 32,000 per annum (Depending on Experience)Start Date: ASAPAbout the RoleDue to our client''s continued business expansion, we are looking for a dedicated Customer Experience Representative fluent in Italian to provide potential and existing customers with exceptional service. You will play a key role in identifying customer needs, responding to queries, and collaborating with internal departments to optimise customer service, build brand awareness, and drive our new digital strategy.Key ResponsibilitiesDeveloping new sales opportunities using outbound emails, calls, and lead follow-ups.Explaining and demonstrating the functions and features of products and services.Managing the complete sales process from initial lead to final customer conversion.Providing accurate quotes and pricing to customers.Collaborating with marketing and sales teams to enhance customer service and brand awareness.Aligning customer experience strategies with marketing initiatives and updating customers on new product features.Identifying customer needs and taking proactive steps to maintain positive brand experiences.Responding to customer queries in a timely and effective manner via phone, email, social media, and online chat.RequirementsLanguage: Fluent in ..... full job details .....