Italian Speaker

Italian Speaker in Customer Service | Permanent Role

Location: Northampton (Must be able to commute to the office)

Working Pattern: * Monday to Thursday: 7:00 AM - 4:00 PM (In-office, 4 days)Friday: 7:00 AM - 2:00 PM (Work from home)

Salary: Up to -32,000 per annum (Depending on Experience)

Start Date: ASAP

About the Role

Due to our client''s continued business expansion, we are looking for a dedicated Customer Experience Representative fluent in Italian to provide potential and existing customers with exceptional service. You will play a key role in identifying customer needs, responding to queries, and collaborating with internal departments to optimise customer service, build brand awareness, and drive our new digital strategy.

Key Responsibilities

• Developing new sales opportunities using outbound emails, calls, and lead follow-ups.
• Explaining and demonstrating the functions and features of products and services.
• Managing the complete sales process from initial lead to final customer conversion.
• Providing accurate quotes and pricing to customers.
• Collaborating with marketing and sales teams to enhance customer service and brand awareness.
• Aligning customer experience strategies with marketing initiatives and updating customers on new product features.
• Identifying customer needs and taking proactive steps to maintain positive brand experiences.
• Responding to customer queries in a timely and effective manner via phone, email, social media, and online chat.

Requirements

• Language: Fluent in Italian (written and spoken).
• Location: Able to commute to the Northampton office regularly (4 days in-office, Fridays work-from-home).
• At least 2 years of experience in a customer experience, customer support, or sales role.
• Excellent customer service skills with superb verbal communication and active listening.
• Proven experience working with telephones and handling high volumes of calls and daily emails.
• Ability to work both independently and collaboratively as part of a team.
• Excellent numeracy skills for accurate and speedy calculation of sales prices, discounts, and percentages.
• Experience in gathering and interpreting customer experience information.

What you need to do now


If you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV, or call us now.
If this job isn''t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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