IT Technician

Responsibilities

Provide first-line technical support via the Service Desk.

Set up and maintain PCs, laptops, tablets, and iPads.

Support 1:1 student and staff devices, including repairs.

Monitor and resolve technical issues within SLA timelines.

Assist with software installations, updates, and troubleshooting.

Maintain IT asset records and support network performance.

Escalate complex issues to senior IT staff when necessary.

Qualifications

Strong knowledge of Microsoft OS, Active Directory, Group Policy, Azure AD, and Intune.

Understanding of networking protocols (TCP/IP, DNS, DHCP, VLANs).

Experience with helpdesk systems and working to SLAs.

Excellent communication and customer service skills.

Ability to work independently and as part of a team.

Benefits

Employee Assistance Programme

Cycle to Work Scheme

Access to Local Government Pension Scheme

Extensive support and development ..... full job details .....