IT Technician

IT Technician - Newcastle upon Tyne £27,000 - £30,000 + Excellent benefits This profitable and growing organisation require an experienced IT Technician to provide technical support to a user base of just over 200 and growing. You will be responsible for the smooth operation of IT Services and Systems, helping the business maintain productivity by resolving technical issues promptly effectively.Working as part a newly established IT department, you will act as the first point of contact for all IT-related issues and requests, providing 1st and 2nd line support for hardware, software, and network problems. As an IT Technician you will assist with onboarding and offboarding processes, including account setup and device configuration whilst also providing training on IT Systems to staff.This role will be office based in central Newcastle, with the organisation looking to improve their hybrid working offering.Package:Clear training and development plans with allocated budgetsEnhanced holidays plus buy/sell optionsCareer development as part of a growing departmentMatched pension, education support, Employee Assistance Programmes, discounts, paid volunteering days, season ticket loans and many moreExperience required:1st / 2nd line IT support experienceWindows ServerMicrosoft 365Active Directory / Entra IDExposure to networking technologies - LAN/WAN, firewalls, VPNExcellent communication skills.Excellent problem-solving skillsFreshService, SSO Solutions, Remote Management tools - ..... full job details .....