IT Technical Support (Payments)

Up to £40,000 plus excellent bonus and benefitsHybrid working available (after probation)A fantastic opportunity has arisen to join a fast-growing FinTech company transforming the payments space! Due to exciting business growth, we are looking for a proactive individual with strong technical fundamentals to help our clients integrate and maintain our SaaS payment solutions. Candidates will ideally have API knowledge and experience in provisioning and onboarding payment products. This is an career step into the intersection of software development and financial technology. Candidates will have a Computing / Computer Science degree qualification, and must have customer facing support experience.Key Responsibilities of the IT Technical Support to include:Provisioning and Onboarding: Own the end-to-end setup of customer environments, including merchant IDs, payment products, and mapping requirements.API Support: Assist clients with REST/SOAP API integrations, authentication (OAuth), and troubleshooting using Postman and sandbox environments.Technical Troubleshooting: Diagnose and resolve application issues using log analysis tools (e.g., Splunk) and API forensic data.Customer Interaction: Provide clear, professional guidance to technical and non-technical stakeholders.Ticket Management: Log, track, and resolve support cases within SLA timelines using JIRA or similar platforms.Collaboration: Work closely with engineering and product teams to escalate and resolve complex ..... full job details .....