IT Team Lead

IT Project and Support Team LeaderColindale - NW9Hybrid 2/3 days a week onsite 20.46 per hourTemporary ongoing contractWe''re looking for an experienced and proactive IT Project and Support Team Leader to play a crucial role in ensuring our IT services are reliable, efficient and aligned to business needs.This is a key leadership position responsible for connecting IT operations with business outcomes, leading a support team, driving improvements in systems and infrastructure, and ensuring that colleagues across the organisation have the tools and support they need to deliver excellent services.Why This Role MattersEnsure critical IT services are delivered effectively every day, supporting a fast-paced and complex environmentEnable business improvement and transformation through IT projects and system enhancementsBridge business needs and technical delivery, working closely with stakeholders and external providersDrive service excellence and continuous improvement, ensuring systems, networks and applications perform at their bestLead and develop a high performing support team, creating a culture of accountability and customer focus What You''ll Be DoingYou will take ownership of both IT support operations and project delivery, including:Leading and coordinating the IT Support Team, ensuring high-quality day-to-day service deliverySupporting the implementation of IT projects, system improvements and new applicationsMonitoring service performance, including 1st and 2nd line ..... full job details .....