IT Support Technician

Job title: IT Support Technician Location: Folkestone (you will need to drive due to location) Salary: Competitive Hours: Monday to Friday, with an early finish on Fridays! The role: Initially you will be focusing on providing day-to-day IT support, ticket management and troubleshooting across the business. Over time, you will be given training and development to build your programming, database and technical skills, with the aim of taking ownership of increasingly complex issues for service users. Benefits: 20 days annual leave, increasing with service + bank holidays Christmas shutdown Cycle to work scheme Death in Service Company pension scheme Free parking onsite Key responsibilities would be: Provide IT support to users across the business. Manage, triage and prioritise IT support tickets. Investigate initial problems to understand the issue and gather further information. Resolve straightforward IT issues independently. Escalate more complex issues where required. Work through problems from ticket to solution. Support and troubleshoot Microsoft-based systems and infrastructure. Work with systems where solutions may not be immediately obvious. Develop technical, programming and problem-solving skills. Performing IT admin tasks on clients, servers and infrastructure. Commission new users, including their computers and getting them set up. Participate in the research and development of new systems. Assess issues and proactively suggest and implement corrections. ..... full job details .....