IT Support Technician (Level 2)

Job Specification: IT Support Technician (Level 2)We are seeking a skilled Level 2 Technician to provide comprehensive deskside support at our Mossmorran site. This is a fixed-term contract focused on maintaining high-quality end-user computing (EUC) services.Core DetailsSite Location: MossmorranContract Duration:Full time position until end of August followed by Scheduled Visits 1-2 times per weekTechnician Level: Level 2Pay of rate: £150 per dayServices in ScopeThe successful candidate will be responsible for:Deskside support: PC, laptop, peripherals, softwarePrinter SupportStagingScope of Work and Required SkillsWe are looking for a professional with a logical and analytical approach who can work independently while maintaining an intense focus on quality.Technical Skills:Good general understanding of IT principles such as Networks, Hardware and DomainsWorking knowledge of leading software packages such as MS Office and Lotus NotesGood working knowledge of Windows 10/11 and related software and applicationsGood experience in End User device hardware and software troubleshootingKnowledge of mobile devices, in particular Blackberry and iPhonesExperience with building, configuring, replacing and troubleshooting EUC hardware componentsGood Experience in Data Backup TechniquesFamiliarity with virtual, MDM and VPN environmentsFamiliarity with Microsoft SCCM would be advantageousKnowledge of ITIL and experience of working within an ITIL environment would, knowledge and ..... full job details .....