IT Support Technician

Annual Bonus, Private Healthcare, Long Service Bonus, and Training!Are you an IT Support Technician or IT Support Engineer and feel like you''re being held back in your current role. This local MSP encourage their Engineers to get involved in all levels of tickets, whilst still be dedicated to their most comfortable level of ability.With a "Teamwork" approach to getting through tickets, your day-to-day will be mixed from standard service desk problems to project planning and implementation. You will be supported in your growth through training and gaining the right qualifications. Responsibilities:Acting as the initial point of contact for incoming calls to the service deskMonitoring ticketing system and triaging new tickets appropriatelyTroubleshooting issues both remotely and on siteConfiguring new equipment as per project specificationsWillingness to participate in an on-call support rota and occasional pre-planned out-of-hours project workTechnical Skills:Experience troubleshooting Windows desktop operating systemsExperience troubleshooting Microsoft 365 apps including OneDrive/TeamsAbility to diagnose basic networking issuesFamiliarity with Routers, Switches, Access Points and other networking hardwareIf you''re interested in applying or require more information, please contact Shaun Lohan at Atkinson Moss. If you have an up-to-date CV please include it with your email.Not the job for you? Please do reach out as we have multiple Technology Jobs available in Norfolk and ..... full job details .....