IT Support Technician - 1st / 2nd Line

IT Support Technician - 1st / 2nd Line Location: Grantham, Lincolnshire Working pattern: On-site, 5 days per week Hours: Monday to Friday, 08:30-17:00 Contract: Permanent, full-time Salary: Competitive / dependent on experience We are currently recruiting for an IT Support Technician to join a growing business based in Grantham. This is a hands-on 1st / 2nd Line Support role where you will be the first point of contact for users across the business, resolving day-to-day IT issues, setting up users and equipment, and escalating more complex problems where required. The role would suit someone with around 2-3 years'' IT support or helpdesk experience who enjoys working directly with users and wants to continue developing their technical skills. Key responsibilities Provide 1st and 2nd line IT support to users in person, by phone and email Log, prioritise and resolve support tickets Troubleshoot hardware, software, printer and login issues Create, update and disable user accounts Reset passwords, unlock accounts and support MFA setup Support starters and leavers, including equipment setup Provide Microsoft 365 support across Outlook, Teams, SharePoint and OneDrive Carry out basic Microsoft 365 administration and licence management Set up and maintain laptops, desktops, phones and other IT equipment Install software and manage updates Troubleshoot printers, scanners and multifunction devices Maintain hardware and software asset records Carry out basic network troubleshooting ..... full job details .....