IT Support Specialist

Reward Gateway, part of Edenred, is a global leader in benefits and employee engagement. We help businesses attract, engage, and retain top talent through strategic reward, recognition, and well-being solutions.Guided by our shared missions—‘Making the World a Better Place to Work’ and ‘Enriching Connections, For Good’—we’re committed to transforming workplaces and improving people’s daily lives.Our team embodies entrepreneurial spirit, innovation, and respect. We push boundaries, speak up, and stay human, fostering a culture where imagination thrives.Your Role in our MissionThe Reward Gateway|Edenred IT support team applies technology to power our mission; enable our people to work better and wiser; and fuel our growth. We’re looking for an IT Support Specialist to join the team and provide first class support and improve our services as the business grows.The role will be focused on providing support to the whole business, ensuring our people have the tools they need, wherever they are, and whatever they need to do. We use best-in-class technology platforms and tools (including Okta, Office 365, Meraki, JAMF, Zoom, Atlassian) and this is a great opportunity to get familiar with them.We’re excited to hear from anyone who is deeply interested in learning new things and is looking to kick-start an IT career.Benefits

A flexible holiday plan of up to 40 days per year£400 a year Wellbeing AllowancePrivate Medical InsuranceAllowance for professional development books, E-books, podcastsSubstantial bonus payments for a number of life events including pet adoption, wedding/civil ceremony, new family, retirementEmployee, friends and family discounts across 1200+ retail, hospitality and lifestyle brandsFlexible, Hybrid Working:

Collaboration, connection as a team, and strong internal stakeholder relationships are part of the “RG Magic” that makes our culture thrive. Our Retail team works from our Dean Street office two days per week.Key Responsibilities

Providing excellent technical support to our colleaguesManaging tickets and requests in a timely mannerTroubleshooting hardware and software issuesAdministering accounts and access requestsProvisioning and deprovisioning laptops (Mac and Windows)Maintaining stock and hardware assetsCreating and updating documentation and end user guidesHelping the wider team manage our large portfolio of SaaS systemsAssisting with projectsPerform onboarding sessions with new startersFacilitate the emergency on-call rotationBe on-site in the Chester office 3 days or more per weekBe available for on-call 1 in every 3 weeks (compensation/time off in lieu to be agreed)Skills

Highly effective in written and verbal communication, with a strong ability to convey ideas clearly and respectfully to diverse audiencesGood problem-solving skills and a high level of attention to detailWillingness to learn new skillsThe Interview Process

Initial call with a member of the Talent Acquisition TeamFace to face interview with our IT Support Lead, IT Manager and People Systems ManagerFinal stage face to face interview with our IT ManagerAt Reward Gateway | Edenred, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.Be comfortable. Be you.We want all our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work!Find out more about Reward Gateway’s approach to benefits, equality, talent, technology, empathy and what you’ll get in return for joining our Mission at ..... full job details .....