IT Support Specialist

We have a Bedford based IT Company seeking an IT Support Specialist. This is a permanent role paying £35-40k pa. Details below. IT Support Specialist Our client is looking for a talented individual with an extensive technical background who are passionate about delivering exceptional customer service and enjoy problem-solving. You would have worked in a similar business for at least five years and have a growing passion for IT. Will work both internally and at Customer sites around Bedfordshire delivering IT Support Services. Our client is an IT company based in Bedford. IT have a vast number of different clients, ranging from 1-2 person setups to 150s, with different needs and requirements. Their technicians are multi-skilled to provide exceptional support. Key Responsibilities: • Deliver high-quality remote and on-site support on various technical issues and problems. • Responding appropriately to and effectively resolving client issues, queries or incidents. • Utilise various platforms to respond, handle, and escalate issues. • You will have a ''hands-on'' problem-solving approach, solving problems within strict SLA time frames. • Take ownership of incidents assigned to you and manage them through to resolution. • Ensuring SLAs are met: time to respond, time to resolve and first-time-fix. • Application troubleshooting. • Produce and keep up-to-date documentation on client''s systems. Required skills and capabilities: • Recent experience providing IT Support ..... full job details .....