IT Support Manager

IT Support Manager - Manchester Our client is undergoing a major digital transformation and is looking for an experienced IT Support Manager to lead and modernise their internal IT function. This is not a traditional "maintenance" role - it is an opportunity to take ownership of a complex IT environment, improve operational performance, and help shape a modern, cloud-first infrastructure.Working closely with senior leadership, you will lead the IT support function, improve service delivery, strengthen security and infrastructure, and drive operational excellence across a distributed business environment.This role is ideal for someone who thrives in fast-paced environments, enjoys building high-performing IT operations, and can balance strategic leadership with hands-on technical expertise. Key Responsibilities IT Operations and Infrastructure Lead the company''s internal IT support and infrastructure operationsManage networking, cloud-hosted services, and enterprise systemsOversee the transition toward a modern Microsoft 365 and cloud-based environmentMaintain and improve security, backup, and disaster recovery systemsManage enterprise networking environments including firewalls, VPNs, LANs/VLANs, DNS, and DHCP Service Delivery and Operational Improvement Introduce and manage structured SLAs, KPIs, and incident management proceduresShift the IT function from reactive support to proactive service deliveryOversee the IT Helpdesk function and ensure high levels of user support ..... full job details .....