Negotiable
Working closely with our Investment Bank clients, FinTrU designs technology-enabled solutions to help them meet their regulatory obligations.Employing over 1,400 people across our UK, EU and US offices, we empower our people to drive innovative solutions within financial services, making a positive contribution to global clients and local communities.We have always considered ourselves to have a fundamental social purpose to create high-quality professional employment globally.If you have any difficulties accessing the statement please contact Careers@fintru.com for a copy.Full details of the job.Vacancy Name:
IT Support Junior Analyst - BelfastVacancy No:
VN699Location:
BelfastOverview of Role:
This is an exciting opportunity to launch your IT career with the support of experienced technologists—both locally and across our global network. As part of our Internal Technology team, you’ll play a key role in delivering high-quality support to your colleagues in Belfast and more than 1400 employees worldwide.FinTrU is a multi-award-winning technologically enabled Regulatory Solutions company, specialising in KYC, Compliance, Legal, Risk and Controls, and Operations. We design technology-enabled Client Lifecycle Management solutions to help our clients meet their regulatory obligations.At FinTrU, we are passionate about our people. We invest in supporting your professional development to help you grow and succeed.Key responsibilities:Provide onsite technical support and resolve incidents according to Incident Management practicesTroubleshoot hardware, software, and network issues, focusing on Windows OS and Microsoft 365Assist users with account administration (password resets, account unlocks, permissions)Support internal applications and configure new employee equipmentManage employee account changes and onsite technology (video systems, printers)Log and track incidents in Service Desk PlusEscalate unresolved issues promptlyAim for First Call Resolution and meet response and resolution targetsDeliver excellent customer service and contribute to knowledge base documentationParticipate in team meetings and trainingEssential criteria:Minimum Foundation Degree/HND in Computer Science or related fieldExperience with Microsoft technologies (SharePoint, Teams, Exchange) and interest in certificationsExcellent communication skillsAbility to manage tasks independentlyCustomer-focused and solution-orientedAvailability for in-office work four days a weekNote: Shortlisting criteria may change during the process.Education Level:
High School or equivalentExperience Level:
Less than 1 yearEmployment Type:
Full Time, PermanentBenefits:
Hybrid working, health and wellbeing policies, development programs, inclusive culture, sabbaticals like ''FinTrU ..... full job details .....
Negotiable