IT Support Analyst

IT Support Analyst - Belfast City Centre

Competitive Salary + BenefitsA leading professional services firm in Belfast is seeking a talented IT Support Analyst to join its growing IT team.You''ll be the first point of contact for over 190 staff, delivering first-class support and helping to drive forward exciting infrastructure projects, including a cloud migration to Azure Virtual Desktop.This is a fantastic opportunity to gain broad IT experience, working across Microsoft 365, Windows Server, VMware, Cisco/Palo Alto networking, and a range of specialist applications.What you''ll do:

Provide first line IT support via phone, email, and in person.Manage incidents through the service desk, ensuring timely resolution.Troubleshoot hardware, software, and networking issues.Support system roll outs and IT projects.Assist with IT security, audits, and compliance.What we''re looking for:

At least 2 year''s experience in a first line IT support role.A 3rd level or professional IT qualification.Strong customer service and communication skills.Solid knowledge of Windows 10, Office 365, and basic networking.A motivated problem solver with a professional, approachable manner.Why join?

Learn and grow in a hands-on, supportive environment.Get exposure to a wide variety of systems and projects.Enjoy a collaborative culture in a central Belfast location.To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Recruitment Consultant Daire O''Connor at MCS Group on 02896935515 or d.oconnor@mcsgroup.jobs.Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current ..... full job details .....