IT Support Engineer - Gloucester£27,000 - £30,000Office-based role in GloucesterMonday to Friday, 9:00 AM - 5:30 PMDo you have a knack for troubleshooting and a passion for problem-solving? Do you want to be the go-to person for tech support in a professional, friendly environment? If so, we have the perfect opportunity for you!The RoleWe''re looking for an IT Support Engineer to provide on-site technical support for a well-established professional services firm. You''ll be the face of IT support, helping users with their tech issues, setting up new systems, and working alongside an external MSP for first-line support.What You''ll Be Doing? Resolving hardware, software, and network issues in the Gloucester office ? Assisting with user setup, server migrations, and IT security protocols ? Supporting employees with Microsoft 365, case management software, and remote working solutions ? Maintaining IT systems and ensuring compliance with cybersecurity and data protection regulations (GDPR) ? Keeping IT asset records, troubleshooting guides, and documentation up to dateWhat We''re Looking For? Strong IT troubleshooting skills and knowledge of IT infrastructure ? A proactive, organised, and problem-solving mindset ? Great communication skills with a professional, friendly approach ? Experience with Microsoft products What''s in It for You? Salary of £27,000 - £30,000 (depending on experience) Opportunity to work in a professional and supportive environment Hands-on ..... full job details .....