IT Support Engineer

Robert Half are recruiting for an experienced IT Support Engineer to support a market leading manufacturing organisation on an initial 3-month contract based in Marlow.Responsibilities:Provide hands-on 1st and 2nd line technical support across a busy manufacturing site.Act as the primary on-site escalation point for end-user issues, ensuring quick diagnosis and resolution.Troubleshoot and support Windows 10/11, Microsoft 365, Teams, and core business applications.Set up, configure, and maintain laptops, desktops, mobile devices, printers, and on-site hardware.Manage incidents through the ITSM system, ensuring accurate logging, prioritisation, and timely resolution.Support user onboarding and offboarding, including account creation, permissions, and access rights in Active Directory/M365.Deliver basic network troubleshooting, including connectivity checks, WiFi issues, DNS/DHCP awareness, and patching.Assist with local IT projects, hardware refreshes, and small-scale site improvements.Collaborate closely with the wider IT function, escalating complex issues to senior engineers or third-party providers where needed.Maintain strong communication with on-site users, delivering a high standard of customer service.Ensure IT equipment across the manufacturing floor remains operational, safe, and compliant.Experience:Proven background in IT Support, Service Desk, or Desktop Support with solid 1st/2nd line capability.Strong working knowledge of:Windows 10/11Microsoft 365 / Office ..... full job details .....