IT Support Engineer

About the Role Ranson Barnes Recruitment Ltd is partnering with a well-established organisation to recruit an IT Support Technician for its Leicester site. This is a varied, hands-on role providing technical support across several areas of the business, covering hardware, software, networks, Microsoft 365 and core business systems. A key element of the position will be supporting and administering the company''s ERP system, ideally JDE / JD Edwards, alongside resolving day-to-day IT issues and contributing to wider infrastructure and IT projects. Key Responsibilities Provide day-to-day IT support across hardware, software, networks and peripheral equipment Support and administer the company''s ERP system, including JDE Respond to and resolve ServiceNow helpdesk tickets Troubleshoot PCs, laptops, mobile devices, printers and connectivity issues Support Microsoft 365 including Outlook, Teams, OneDrive and SharePoint Install, configure and maintain IT hardware and software Manage user accounts, permissions and access through Active Directory and Microsoft 365 Support server infrastructure and virtual environments including Hyper-V Assist with LAN, WAN, Wi-Fi and VPN connectivity Support system upgrades, migrations, backups and cybersecurity processes Maintain IT asset records and technical documentation Provide guidance and support to users across the business Skills and Experience Previous experience within an IT Support, Service Desk or Helpdesk role Experience supporting ..... full job details .....