IT Support Engineer - Macclesfield

IT Support Engineer - Macclesfield An exciting opportunity has arisen for an experienced IT Support Engineer to join a dynamic Service Desk team. This role involves a mix of remote and onsite technical support, working across infrastructure, cloud technologies, and cyber security solutions. Key Responsibilities Deliver technical support by managing and resolving service tickets in line with agreed SLAs Handle both initial and escalated support requests, ensuring high levels of customer satisfaction Complete sales orders and project work within agreed timelines Implement approved technical solutions remotely and onsite Support continuous improvement of Service Desk technologies and processes Develop and maintain operational procedures, technical documentation, and user guides Monitor and respond to cyber security threats and vulnerabilities Perform routine maintenance, including backups and network/device updates Communicate effectively with internal teams and customers regarding technical issues and security risks Stay up to date with emerging technologies and contribute to best practice standards Promote awareness of infrastructure and platform technologies across the business Skills and Experience Required Technical Expertise: Microsoft 365 technologies (including Defender, Intune, Exchange Online, SharePoint, Teams, OneDrive) Experience with Windows Server, networking (routers/switches), and VoIP systems Proven background in cyber security tools and threat monitoring ..... full job details .....