IT Support Engineer

Deliver high-impact, white-glove IT support to senior leadership in a fast-paced, high-visibility environment.Our Client has a requirement for a VIP IT Support Engineer, who will be required to work on a contract basis in Warrington, until December 2026.Role Purpose: Provide high-priority, white-glove IT support to senior leadership, VIP users and key stakeholders, ensuring a seamless, responsive and discreet experienceOperate across L1 L3 support, combining Service Desk, remote, and onsite support across Warrington and other locationsAct as a trusted technical contact, owning incidents and requests through to resolution and coordinating with L3 teams and service partnersSupport end-user devices, applications, collaboration tools, networks, and meeting room technologiesContribute to service improvement, knowledge sharing, training materials, and adoption of new or improved servicesThis is a full-time onsite role (5 days, 40 hours), with flexibility for occasional extended hours and travel Job Role Responsibilities: Provide high-touch support to VIP users, ensuring professional, responsive serviceManage incidents and service requests via ServiceNow in line with SLAs and ITIL best practiceDeliver support across Microsoft 365, enterprise applications, identity and access, hardware, mobile devices, networking, telephony, and collaboration toolsProvide onsite and field-based support, including executive meetings and business-critical activitiesSupport Teams Rooms, AV, and meeting ..... full job details .....