IT Support Engineer

Our client, a leading and hugely-successful private investment firm is seeking an internal IT Support Engineer to join their team on a full-time, permanent basis. This is a rare opportunity for an IT Support Engineer with strong 2nd Line experience to join a thriving firm who are experiencing an exciting period of growth. Working closely with the IT and Operations Manager you will be providing a high-level of technical support to users, with around 80 staff in the London office, acting as the go-to for any technical questions or queries whilst also working on ad-hoc project work, before escalating to their external MSP if required. The successful candidate will have a minimum of 5 years'' IT experience and will be comfortable providing a high-level of 2nd Line support. Although not essential, any candidates with exposure to NetSuite would be advantageous. Key Responsibilities: Provide responsive onsite 1st and 2nd Line support to users Diagnose and resolve hardware, software and network collaboration issues Support with meeting room setup and AV equipment Oversee onboarding processes for new staff Support management of endpoints via Intune / MDM platforms Provide full internal support prior to escalating to MSP when required Continually look to improve processes internally where possible Work on small to medium internal projects when required Key Experience: Minimum of 4 years'' IT experience providing a highlevel of 1st and 2nd line support to users Strong experience ..... full job details .....