Trainee Tech Support Engineer - Fast Growing MSP - Harlow Essex

Trainee Tech Support Engineer - Fast Growing MSP - Harlow Essex About usAcker-Tech is a growing managed IT provider based in Harlow, supporting businesses across Essex, Hertfordshire and London. We re a Microsoft partner with Cyber Essentials Plus, with a focus on preventing problems before they affect our clients. Joining us now means playing a real part in building the company, with plenty of room for personal and professional growth.Position summaryThis role is for someone with a genuine passion for technology who is curious, adaptable and keen to learn. If you ve built a PC, set up a home lab, or you re the one your family calls when the Wi-Fi drops, that s a good start. You ll work alongside our engineers on real client issues from the start, including visits to client sites. We re committed to your development.Key responsibilitiesLog, work and update support tickets by phone, email and remote sessionTroubleshoot everyday hardware, software, printer and Microsoft 365 issuesSet up laptops, phones and new starter accountsHandle password resets plus mailbox and Teams access requestsEscalate complex issues to senior engineers with clear notesJoin engineers on client site visits, office moves and device rolloutsDocument fixes so the whole team can use themWhat we re looking forA genuine interest in IT, whether through study, a home lab, a first job or helping friends and familyA logical approach to solving problemsClear communication with non-technical peopleA willingness to ..... full job details .....