IT Support Engineer

We are very pleased to be working alongside our successful and highly reputable IT support client as they seek to recruit an additional Support Engineer to join their team at their modern offices in Burgess Hill. My client provides IT support and services for a wide range of clients and technologies. This role is full time (Mon-Fri (Apply online only and offers a rare opportunity to join a great business and to work within an excellent team IT Support Engineer Full time permanent role Mon-Fri 9:00am - 5:30pm - office based role Burgess Hill There is plenty of free street parking very close to the office and the company is located a short walk from the nearest mainline railway station and close to bus links too. Salary 27000- 30000 per year plus good company benefits. This is an excellent opportunity to use your skills and experience gained within an IT support / helpdesk type role, working as a key part of a friendly and busy team Duties will include: Act as point of contact for phone calls and emails from clients regarding IT issues and queries. Receiving, logging and managing requests from clients via telephone and email. Microsoft 365 Administration and maintenance. Trouble-shoot IT related problems on software and hardware Trouble-shoot network issues Log all requests on the call logging system. Take ownership of user problems and follow up the status of issues on behalf of the user, whilst communicating progress in a timely manner. Maintain a high degree of customer ..... full job details .....