1st Line IT Support Engineer

1st Line Support Engineer 25k - 27k Hove AreaAre you a talented IT professional looking for an exciting opportunity to showcase your skills? We are seeking a proactive and customer-focused 1st Line Support Engineer to join our client''s dynamic team at a leading IT managed service provider company.1st Line Support Engineer Benefits:Access to pool vehicles for work related activitiesLocated on the seafront by the Lady Bee Marina with nearby cafes and beach5 minutes from train station and bus routesLarge modern air-conditioned officeFriendly working environment with regular social eventsHigh spec workstation setups including Nitro chairsTrainingFree drinks and snacksBreakout area for pool, table tennis and air hockey.Holiday entitlement increases based on length of serviceSome of the main duties of the 1st Line Support Engineer will include:Manage multiple tickets and projectsAssisting technical support requests within the team Keeping the IT documentation up to dateMeet and exceed SLAsEnsure good communication to both customers and staffDirect reporting and working closely with the senior management team.This is an office based role. Some onsite works where required.Occasional overtime offeredWhat experience you need to be the successful 1st Line Support Engineer:Ability to work independently and as part of a team.Exceptional customer service skills and engagement.1st Line Service desk experienceExperience of working with Microsoft technologies (incl. AD, Windows Server, DNS, ..... full job details .....