IT Support Engineer - Bristol/Surrounding areas

IT Support Engineer (12 months- FTC)Odevo UK Competitive Salary + Benefits Hybrid Location: Hybrid (with occasional travel to Odevo UK offices when needed) Reports to: IT Service Delivery Manager About us:Odevo UK is transforming residential property management by combining great people with digital technology to simplify everyday living. The role:We''re looking for a customer-focused IT Support Engineer to provide 1st and 2nd line telephone support, alongside hands-on assistance at our offices and client buildings. You will support colleagues, concierge and front-of-house teams, keeping their technology working reliably. Your responsibilities will include:- Resolving hardware, software and connectivity issues remotely and on site.- Managing support requests through telephone, email, Teams and Freshservice, meeting service levels and escalating where needed.- Administering Microsoft 365 and Active Directory accounts and permissions.- Configuring and deploying laptops, desktops, mobile devices and peripherals.- Supporting IT audits, site onboarding and knowledge-sharing documentation. About youYou''ll bring:- Experience in 1st line service desk or on-site IT support.- Strong Windows, Microsoft 365 and Active Directory skills.- A working understanding of networking, including Wi-Fi, DNS, DHCP and VPN.- Excellent communication, customer service and organisational skills.- A proactive approach to security and a willingness to learn ITIL practices. A full UK driving licence and ..... full job details .....