IT Support & AV Specialist

IT Support and AV Specialist - BanburyBibby Financial Services have an exciting opportunity available for a reliable

IT Support and AV Specialist

to join our team. You will join us on a

full time, permanent

basis and in return, you will receive a

competitive salary of £32,000 - £37,000 per annum .

As our

IT Support and AV Specialist , you will be the owner of the Audio Visual Service for the UK offices and on-site VIP support for Board and Executive Leadership team members. The AV and IT Support Analyst role is part of the IT Support and Operations team and is responsible for provisioning of and tracking of all IT Hardware and Software Assets over their lifecycle.

Your responsibilities as our IT Support and AV Specialist will include:

To provide technical support for all aspects of the Audio Visual service across all BFS offices. This includes:

To provide guidance and technical expertise to the business to enable them to get the best benefit from the solution in place.

Own and manage the relationship with the AV Service Provider.

Produce and share best practice advice on AV services for our internal customers.

Take ownership in resolving technical issues escalated from the IT Service Desk in order to ensure all escalations are adequately resolved in a timely fashion.

To proactively manage the health of the system to ensure it is working when needed.

VIP IT Support

— This includes providing IT Support to the BFS Board and Executive Leadership team, including their PAs on site in Pembroke House, Banbury. This covers IT support for VIPs in solving problems related to software, hardware and AV.

Provisioning Support

— This includes working on tickets (Incidents and Service Requests) in ITSM tool, providing an excellent hardware and software provisioning service to all BFS employees.

Visit UK and other offices as required to assist with the resolution of IT issues that cannot be resolved remotely. This includes opening, setting up, closing offices, performing periodic inventory verifications and collecting/distributing IT assets to ensure technology is working on site.

Manage the provision of new, replacement, and allocation of machines; plan, test and undertake endpoint deployments, refreshes or updates where required.

What we are looking for in our ideal IT Support and AV Specialist:

Experience with provisioning service and AV

Excellent customer service skills with the desire to exceed customer expectations

Excellent communication skills both verbal and written

Excellent organisation and prioritisation skills

Ability to establish and maintain effective relationships with customers, colleagues and suppliers

Ability to work independently, and as part of a team

Ability to work effectively under pressure

Strong Microsoft Office skills, Excel in particular

Good understanding of IT Security principles and controls

Skilled in documenting processes and procedures

A proactive approach to problem solving and a genuine desire to get to the underlying cause of issues and improve service

As our

IT Support and AV Specialist , we will reward you and your hard work with:

Private healthcare for you and your family

Company pension scheme

Wide range of flexible benefits, such as gym membership, technology, or health assessments

Access to an online wellbeing centre

Range of discounts from many businesses

25 days holiday which increases with service and options to buy or sell more

Why us?

We\u2019ve supported small and medium-sized enterprises (SMEs) since 1982 and today we support more than 9000 businesses worldwide. We are proud to help businesses, both big and small to grow and thrive in domestic and international markets. We\u2019re in the business of relationships. Whether working together or supporting our clients, that\u2019s what makes us stand out from the crowd. We know our value lies in our brilliant people; it is fast-paced and varied, and we can handle it. We trust each other, take ownership, work flexibly, have fun and deliver for our clients every time. We empower our colleagues to be themselves and grow in the way they want

we believe in them and celebrate their success.

There\u2019s no place quite like BFS and we\u2019re proud of that. It\u2019s all down to our colleagues - they make us the business with which every SME wants to partner.

If you would like to join us, please click ‘ Apply '' today to be considered as our

IT Support and AV Specialist

we would love to hear from you!

We\u2019re absolutely committed to being a truly inclusive place to work, where everyone has an equal opportunity to reach their true potential. Let us know if you need adjustments to support you through any stage of the recruitment process.

We reserve the right to close applications early. No agencies, ..... full job details .....