IT Support Apprentice

We have an exciting opportunity to work as an IT Support Apprentice for Sony!About the role:As an IT Support Apprentice, you will assist in delivering IT support services for game development specialists while gaining hands-on experience across desktop support, service desk operations, and IT infrastructure. Including game development kits, audio visual technology and telephony. You will work closely with experienced engineers, contributing to day-to-day support tasks and developing your technical and professional skills.Please note: Applicants must be 18 years old or over. Responsibilities:Assist in providing IT support services to game development teamsSupport the service desk by logging, updating, and resolving tickets within agreed SLAs under supervisionHelp maintain day-to-day IT desktop support, including workstations, cabling, telephony, and softwareAssist with desktop-related projects such as workstation upgrades, software deployments, and office movesCarry out installation and basic configuration of hardware and softwareSupport the IT team in maintaining strong working relationships with the Development StudioHelp monitor service performance against SLAs and report issues to senior team membersMaintain accurate documentation of support activities and solutionsWhat you''ll learn:Developing knowledge of desktop security and asset management processesAssisting with the management and distribution of IT peripheralsLearning how to optimise desktop and workstation ..... full job details .....