IT Support Engineer

IT Support Engineer Location: Liverpool (with travel to customer sites)Salary: £25,000 - £30,000 + benefits We''re working with a growing managed services provider looking for an IT Support Engineer to deliver high-quality onsite and remote support to a varied customer base. This is a hands-on role suited to someone who enjoys working autonomously, solving problems end-to-end, and building strong client relationships. The Role You''ll provide both onsite and remote support across multiple client environments, taking ownership of issues and ensuring a smooth end-user experience. Key responsibilities include:Delivering onsite support as part of a managed service offeringProviding remote support via RDP/RDS and monitoring toolsDiagnosing and resolving hardware, software and network issuesTaking ownership of support tickets through to resolutionInstalling and configuring systems, devices and applicationsMaintaining accurate documentation and updating stakeholders on progress About You You''ll already have experience in a client-facing 1st line or early 2nd line support role, with strong troubleshooting ability and confidence working independently on customer sites. Experience required:Active Directory, Group Policy, DNS and DHCPMicrosoft 365 administration (including user provisioning)Windows 11 and Windows Server environmentsNetwork infrastructure (switches, routers, firewalls)Printer and peripheral setupBackup and endpoint protection solutionsGeneral network and system ..... full job details .....