IT Support Apprentice

About Systemagic:At Systemagic we have 25 years'' experience providing business award winning IT support services. Our approach is entirely customer focused as we are committed to providing what our clients want, when they need it, in the most effective manner to ensure that the technology works for you.We''ve been doing our apprenticeships for 20 years this year and we''ve always offered on-going roles to those that complete their apprenticeships with us, so we think it''s a very good opportunity for a bright spark who wants to get into the IT support industry!We are an award winning employer, including:Somerset Apprenticeship Awards 2016 - Micro Employer of the yearApprenticeship Awards 2017 - Commitment to ApprenticeshipsResponsibilities:Proactively and reactively deliver first line helpdesk and technical support as required to our clientsAdminister service tickets for the service desk, creating new tickets, updating and closing ticketsReceive and make telephone calls to our clients and suppliers to ensure class leading service is providedCarry out client visits when required (and appropriate)Maintain and update internal client documentation and database systems as required for our clients and the engineering teamEnsure client satisfaction is achieved and maintainedBe aware of commercial opportunities with existing and prospective clientsContribute to an environment that fosters open communication and trust with all team members, clients and other stakeholdersDesirable ..... full job details .....