IT Support and Network Engineer - sole ownership of role and chance of management REF 910

Overview

Education Requirements - A level and above preferred with strong commercial Microsoft product awareness

Experience Requirements - 3 years plus

Industry - Services

Qualifications - Microsoft and Networking preferred but not essential

Responsibilities - To manage the IT infrastructure

Skills - Microsoft support and bespoke IT Systems

Work Hours - 37.5 hours (no on call and extremely limited overtime)

Main Duties and Responsibilities

To administrate and maintain the network infrastructure and central servers on a day-to-day basis including hardware maintenance, cabling, communications, performance issues and data security, liaising with 3rd party service providers where necessary.

To ensure network storage and performance levels are maintained at an optimum level.

To ensure completion of daily server backups and perform periodic test restores.

To maintain, support and develop all company business systems/software ensuring legal compliance

To investigate emerging technologies for business advantage

To monitor antivirus and firewall services reporting irregularities as required.

To deliver new user training for both pc and laptop users.

To ensure that asset registers are maintained for all IT equipment and software.

To maintain, support and develop business telephony systems liaising with 3rd party service providers as required

To maintain and support company data provision ensuring stability, reliability, security and performance.

To assist with projects in respect to development, implementation, testing and implementation as deterred by the Directors

Assist Directors with strategy, planning and putting in place contingencies

To provide end user support in all aspects related to the Company’s Systems, IT and Telephony equipment.

To liaise with suppliers on the purchase of all licensing, hardware and software for all aspects of the Company’s IT and Telephony requirements

To ensure 3rd party SLA’s in respect to the company’s IT and Telephony services are met

Fully support corporate customer’s networks and in-house servers

Monitor and action system updates where necessary

Provide suggestions for process and procedure improvement

Support and administer third-party applications

Ensure network security and connectivity

Monitor network performance (availability, utilization etc) and test for weaknesses

Set up user accounts, permissions, and passwords

Documenting company systems, software, and policies

Responsibility for troubleshooting, diagnosing, and solving IT faults across the business

Evaluate and recommend security improvements and system upgrades

Define network policies and procedures

Specify system requirements and design solutions

Ad hoc projects/tasks as determined by the Directors

General

To promote and comply with the Group’s policies on equal opportunities and in line with the Equality Act 2010.

To be responsible for improving your performance by participating in the Performance Appraisal process with your manager

To carry out such other duties which are consistent with the nature, responsibilities or as necessitated by the needs of the business.

IT Abilities required

Proven experience in IT Systems / Network support to include but not limited to Cyber security, backend functionality, business systems implementation, fault recovery, hardware and software, setting up user access, Windows software, Mac and Office365 operating systems, server maintenance.

Requirement for knowledge of Microsoft Windows Server, Microsoft Exchange and Microsoft Office Applications.

Requirement for knowledge of internet technologies.

Requirement for knowledge of anti-virus, anti-spam and anti-spyware software.

Requirement for knowledge of hardware and software firewalls.

Education / Tech awareness

Educated to ‘A’ level standard and with a recognised qualification in one or more of the following:

Microsoft Windows Server

Microsoft Exchange

Microsoft Office

Routers/Firewall

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