IT Support Analyst

Summary:We are looking for a tech-savvy and customer-centric IT Support Analyst to join our IT team in Snodland. In this role, you won''t just be fixing technical issues-you''ll be empowering our people to work efficiently, securely, and seamlessly in a modern hybrid environment.As the frontline face of IT, you will deliver exceptional user support, fast-paced technical troubleshooting, and high-quality omnichannel service for both office and remote workers. If you enjoy solving problems, learning new technologies, and making tech work effortlessly for people, we''d love to hear from you.Main responsibilities:Omnichannel Support and Technical Resolution: Deliver high-empathy 1st and 2nd-line technical support across phone, portal (Jira Service Management), and face-to-face interactions. Diagnose and resolve hardware, software, network, and SaaS issues across a range of environments including Google Workspace, Active Directory, Windows, iOS, and Android to rapidly restore user productivity.Onboarding and Asset Lifecycle Management: Coordinate end-to-end device staging, software installation, and account provisioning to ensure a seamless Day One experience for new starters. Maintain meticulous records across both physical and logical asset inventories throughout the device lifecycle.Endpoint Health and Security: Assist in managing company endpoints (laptops, mobile devices, remote access/VPNs) to ensure devices remain properly patched, secure, and compliant with internal IT ..... full job details .....