Application Support Analyst

Application Support Analyst Up to 55,000 + 20% Discretionary Bonus London (Hybrid) I''m currently partnering with a leading global organisation who are looking to hire an Application Support Analyst to join their growing IT team in London. This is an excellent opportunity for a customer-focused support professional with strong application support experience to play a key role in supporting and improving business-critical digital systems used across the organisation. You''ll be responsible for providing 1st and 2nd line application support, managing incidents and service requests, driving continuous improvement initiatives, and working closely with both internal stakeholders and external service providers. Key ResponsibilitiesProvide 1st and 2nd line support across key business applicationsInvestigate, diagnose and resolve user issues within agreed SLAsAct as an escalation point between support teams and technical specialistsSupport incident, problem and change management processesDeliver user onboarding and training sessionsCreate and maintain knowledge base articles, FAQs and support documentationMonitor ticket trends and user feedback to identify service improvementsSupport major incidents, system outages and disaster recovery testingCollaborate with internal teams and third-party providers to ensure excellent service deliveryDrive process improvements and contribute to the modernisation of digital servicesWhat We''re Looking ForPrevious experience in an Application ..... full job details .....