IT Support Analyst

Overview of the IT Support Analyst roleSellick Partnership is currently supporting an organisation based in Oxfordshire with the recruitment of an experienced IT Support Analyst on an interim basis.This is a hands-on first and second-line support role, providing technical support across a broad range of IT services and working closely with users to resolve incidents quickly and effectively.The successful candidate will need to be comfortable taking ownership of issues from initial assessment through to resolution, working independently where required and escalating to colleagues, partners or third-party suppliers where appropriate.Key responsibilities of the IT Support Analyst will include:Providing first and second-line technical support to users across the organisationDiagnosing, troubleshooting and resolving incidents within agreed service levelsSupporting desktops, laptops, tablets, operating systems, applications and peripheralsProviding technical support across networking, telephony, AV systems and remote working environmentsTaking ownership of support issues and keeping users informed through to resolutionDeploying and supporting IT hardware, devices and associated peripheralsWorking with third-party suppliers and internal teams to resolve more complex technical issuesProviding clear technical advice and support to non-technical usersSupporting IT service continuity processes and wider IT projects where requiredIdentifying recurring issues and opportunities to improve ..... full job details .....