IT Support Analyst

OverviewWe are a recruiting for an IT Support Analyst to join a successful and growing company based in St Albans. Our client is one of the leading players in their field, they''re a friendly, sociable company with a relaxed yet professional atmosphere.

They are looking for an enthusiastic and pro-active individual with knowledge and a passion for IT!

This position is ideal for a candidate looking to build on their IT skills and experience, perhaps you are looking for that next step up! This is an excellent opportunity with encouraged development and progression on offer!

What''s in it for you?

Salary: Up to £38k depending on experience

Hours: Mon-Fri, 7.30-4pm/9am-5.30pm, 1 in 3 days on the early shift.

Option to work from home 1 day per week after training period.

25 days holiday (increasing to 30 after 4 years)

Bonus scheme after 6 month of service - up to 30% of salary!

Contributory pension scheme

Life insurance benefit (4 x salary)

Private medical insurance

Discounts scheme for gym membership, travel and cinema

Free parking

Key responsibilities

Provide support to internal and external users

Prioritise and respond to tickets that come from multiple channels such as email, phone, chat and walk-ups

Communicating with customers to help them resolve any technical issues

Perform diagnostic and route cause analysis

Monitoring and maintenance of computer systems and networks, including installing, configuring, and patching computer hardware, operating systems and applications.

What the employer is looking for

2 years + in a similar IT Support/Service Desk Analyst role

Pro-active attitude with a desire to help people.

Excellent written and communication skills

Good organisation and prioritising skills

Strong Windows desktop knowledge and administration (Windows 10)

Exchange server admin (Exchange 2013/2016)

Windows Server admin

Active Directory and Group Policy

Administration of Azure AD / Office 365

Office / O365 applications including Team

Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.

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