IT support Technician

IT Support EngineerRole OverviewProvide user support via the service desk both remotely and in person.Issue, repair, and arrange the return of IT equipment.Maintain and support IT systems including Active Directory, Microsoft 365, and related platforms.Monitor and test backups.Manage IT onboarding for starters and offboarding for leavers across equipment and applications.ResponsibilitiesTicketing SystemResolve tickets within agreed SLAs.Manage and prioritise the ticket queue.Triage and escalate tickets to the appropriate IT resource.EquipmentIssue IT equipment to new starters and arrange returns from leavers, updating tracking systems.Build, configure, and arrange repair of IT equipment, including liaising with third-party vendors.Maintain accurate stock levels and listings.Maintaining IT LandscapeUpdate Active Directory for starters, leavers, and changes.Ensure M365 licensing and mail setup are correct and functioning.Maintain tracking and asset management software.ComplianceDemonstrate a strong awareness of and commitment to ethics, compliance, and relevant codes of conduct.Time AllocationEquipment: 15%Ticketing system: 70%IT landscape maintenance: 15%Skills RequiredBackground/ExperienceProven track record in troubleshooting and delivering excellent IT service to stakeholders.Technical SkillsStrong problem-solving skills with ability to identify root causes and implement solutions.Clear communication skills with both technical and non-technical users.Good knowledge of ..... full job details .....