IT Support Analyst

Role: IT Support Analyst (1/2 Line)Location: Wentworth, Surrey Salary: £30,000 - £32,000?ProfileOur client is a highly respected global organisation who is looking to add an IT Support Analyst to their IT Team.If you''re a golf fan, this one is definitely worth a look.This is a unique chance to play a part behind the scenes of some of the sport''s biggest events, including the Ryder Cup and DP World Tour. Joining a small, collaborative team, you''ll be providing day-to-day technical support to staff across a global organisation. It''s a hands-on role where you''ll have real impact, visibility, and the opportunity to contribute to world-class sporting events.Reporting to the IT Manager, this role offers great variety of work on a day-to-day basis and is a fantastic opportunity for the right candidate to learn, develop and grow within a business.You will need to be onsite 5 days a week in this position.Key ResponsibilitiesProvide 1/2 line technical supportAct as the routine contact point, receiving and handling support requests.Respond to a wide range of service requests by providing information to fulfil requests or enable resolution.Perform first-line investigation and diagnosis and promptly escalate unresolved issues as necessary.Assist in developing standards and apply these to track, monitor, report, resolve, or escalate issues.Contribute to creating support documentation.Manage the ticketing system (Zendesk), ensuring SLAs are met.Core Skills and ExperienceExperience ..... full job details .....