IT Support Analyst

IT Support Analyst Liverpool £30,000 - £34,000 Are you an experienced IT Support Analyst who enjoys providing hands-on, face-to-face support and taking ownership of technical issues through to resolution? We''re recruiting an IT Support Analyst to join the IT Services team of a leading international professional services organisation, supporting a large UK user base from their Liverpool office. Key details: Salary: £30,000 - £34,000 Location: Albert Dock, Liverpool Hybrid working: 3 days per week in the office Hours: Monday to Friday, 9:30am - 5:30pm 1st and 2nd line support environment What''s on offer: Hybrid working with a great Liverpool waterfront location Exposure to a broad Microsoft technology environment Opportunity to support specialist legal and business applications Involvement in IT projects, rollouts, testing and service improvements Collaborative environment with opportunities to develop your technical knowledge What you''ll be doing: Providing 1st and 2nd line IT support via phone, email, walk-up and deskside support Supporting Microsoft 365, Windows 11, Exchange and Active Directory Troubleshooting hardware, software, user access and application issues Supporting legal-specific applications and document management systems Logging, managing and resolving incidents within agreed SLAs Taking ownership of technical issues through to resolution or escalation Supporting joiners, movers and leavers, including account and access setup Carrying out proactive ..... full job details .....